Getting your claim submitted.
Submit your claim online quickly, easily, and hassle-free.
Filing your claim is easy.
We’ve created a simple, 3-step process which allows you to submit your claim and get results with peace of mind.
Online
Visit our customer portal at any time 7 days a week 24 hours a day. Once the claim has been reported, you’ll be assigned a claim number.
Over the Phone
Give us a call Monday – Friday from 8 a.m. to 8 p.m. or Saturday – Sunday from 8 a.m. to 5 p.m. and easily submit your claim with the assistance of one of our representatives at (866) 549-9672.
Through Your Agent
Call or email your agent anytime to get assistance on the claim submission process or to file your claim. They’ll be able to answer any questions you have along the way.
Still need to set up an account?
No problem! Setting up an account takes just a few minutes and allows you to submit claims effortlessly.
Our claims process puts you first.
Submit your claim online today so we can quickly help get you back on your feet.
1. Claim is Received & Adjuster Assigned
Once you submit a claim online or by phone, a claim number and an adjuster will be assigned to your claim.
2. Property Inspection
Your adjuster will contact you within 24-48 hours to schedule an inspection at a mutually convenient date and time.
3. Coverage Review
Your adjuster will take photos and collect details to document your loss.
4. Review Complete
A final review of your claim is completed and submitted for processing.
5. Coverage Determination and Closure
Our claims adjuster will contact you to discuss the outcome of your claim and next steps. Documents detailing the results of your claim will be sent to your attention.
Start your recovery with our Emergency Mitigation Service Team.
If your home has sustained damage that requires emergency mitigation service, please contact our claims center at (866) 549-9672 during business hours. Our team will help you locate nearby emergency services and schedule an appointment. Available services include roof tarping, tree removal, water mitigation, and board-up services.
For emergency mitigation services outside of business hours, please contact our approved vendors directly.
For emergency mitigation services outside of business hours, please contact our approved vendors directly.
Plenty of content to keep you in the know.
Stories and information to help you plan, prepare, and protect what matters most.
Steps to Prevent a Water Claim
The leading cause of claims filed in the state of Florida is generally related to water damage. See how you can prevent it.
How to Avoid Filing a Home Insurance Claim
Nobody expects their home to suffer damage. Conducting check-up can help avoid filing a claim.